1. Introduction

To improve the operation of the Department of Midwifery within the framework of enhancing the student centered educational process and accountability, a procedure for the submission and management of complaints by the students of the Department is established. This aims to ensure their satisfaction and to safeguard the reputation of the Department.
A complaint is defined as any expression of dissatisfaction by a student regarding unmet expectations related to the quality of services provided. This process applies to all complaints concerning the quality of academic and administrative services delivered by the Department of Midwifery.

2. Purpose

The complaint management policy is addressed to all active students of the Department of Midwifery, across all levels of study (undergraduate, postgraduate, and doctoral). Its purpose is to provide a structured means for resolving disputes or issues, such as:
1. Disagreements regarding academic matters or study conditions.
2. Inappropriate behavior by academic or administrative staff.
3. Inadequate academic or administrative guidance.
This Regulation is approved and may be amended by decisions of the Departmental Assembly.